Support
Contact us
Email support@hypnova.ai. Tell us the email you sign in with and what you were doing. Please don't send client details or notes by email.
Guides
Common questions
I can't sign in
On the sign-in page, click Forgot your password? and we'll email you a reset link. It works once and lasts one hour.
How do I change my plan or billing details?
Go to Settings → Plan & credits. Manage billing lets you update your card, download invoices or cancel. A cancelled plan stays active until the end of the period you've paid for.
How do I connect my calendar or Stripe?
Both are on Settings: your calendar on the Booking tab, Stripe on the Payments tab.
How do online sessions work?
Each online session gets its own Hypnocube video room, with nothing to set up. Your client joins from the link in their emails. See Online sessions with Hypnocube video.
How do I export or delete my data?
Go to Settings → Security & data. Export everything emails you a link to a ZIP of all your records. Delete account erases your account and every client record. See the Privacy Policy for details.
I'm a client of a practitioner
To move or cancel a session, use the link in your booking email. For anything about your records, contact your practitioner first: they decide what is kept.